Welcome to Ticket Euphoria (https://www.ticketeuphoria.com). We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect your personal data when you use our website and services. By using Ticket Euphoria, you agree to the practices described in this policy.
1. Information We Collect
We collect various types of information from and about users, including:
a. Personal Information:
When you interact with our platform, we may collect the following personal information:
- Contact Information: Name, email address, phone number, and postal address.
- Payment Information: Credit/debit card details, billing address, and transaction history.
- Account Information: Username, password, and preferences when you create an account with us.
- Attendee Information: Names, emails, and other details related to event attendees.
b. Non-Personal Information:
We may collect information that does not directly identify you, including:
- Device Information: IP address, browser type, operating system, and device type.
- Usage Data: Information about your interactions with our website, such as pages viewed, links clicked, and the dates/times of your visits.
- Location Data: General geographic information based on your IP address or device settings.
c. Cookies and Tracking Technologies:
We use cookies, web beacons, and similar technologies to collect information and enhance your experience on our site. Cookies help us track your activity on our website, remember your preferences, and provide targeted advertisements.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing Services: To process your ticket purchases, provide customer support, and deliver event updates.
- Personalisation: To tailor content and offers to your preferences and improve your experience on our platform.
- Communications: To send you transactional emails, newsletters, promotional offers, and updates on upcoming events.
- Payment Processing: To facilitate secure payment transactions and detect fraudulent activity.
- Analytics: To analyze website performance, improve our services, and understand how users engage with our platform.
- Legal Compliance: To comply with legal obligations and enforce our terms and conditions.
3. How We Share Your Information
We may share your information in the following circumstances:
- With Event Organisers: When you purchase tickets, your personal details may be shared with the event organiser to facilitate ticketing, event communications, and on-site services.
- Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, or providing other services. These service providers are required to handle your data securely and in accordance with this privacy policy.
- Legal and Compliance: We may disclose your information if required by law, to protect our rights, or in response to legal processes, such as subpoenas or court orders.
- Business Transfers: In the event of a merger, acquisition, or sale of our company assets, your information may be transferred to the acquiring entity.
4. Data Security
We take reasonable measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. This includes using encryption and secure servers to store sensitive information like payment details. However, no data transmission over the internet can be guaranteed to be 100% secure, so we cannot guarantee absolute security.
5. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access and Portability: You may request access to the personal data we hold about you and ask for a copy in a portable format.
- Correction: You may request that we correct any inaccurate or incomplete personal information.
- Deletion: You may request the deletion of your personal data under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
- Objection and Restriction: You may object to or request the restriction of our processing of your personal data under certain conditions.
- Opt-Out of Marketing Communications: You can opt out of receiving marketing emails by following the unsubscribe instructions in the email or contacting us directly.
If you wish to exercise any of these rights, please contact us at support@ticketeuphoria.com.
6. International Data Transfers
As we operate internationally, your personal data may be transferred to and processed in countries outside of your own. These countries may have different data protection laws, but we will ensure that your data is adequately protected in compliance with applicable legal requirements.
7. Children’s Privacy
Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us at support@ticketeuphoria.com to request the deletion of this information.
8. Retention of Data
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including complying with legal obligations, resolving disputes, and enforcing our agreements. Once your information is no longer required, we will securely delete or anonymize it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any updates will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed of how we protect your information.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at:
Ticket Euphoria
Email: support@ticketeuphoria.com